Delivery & returns
How your tea travels to you
The care that goes into sourcing and blending your tea does not stop at our door — we pack and dispatch every order with the same attention we bring to the tea itself.
Shipping rates
| Service | Rate | Notes |
|---|---|---|
| Standard shipping | $9.95 | Applied at checkout |
| Free standard shipping | Orders over $70.00 | Automatically applied |
| Express shipping | $14.95 | Available at checkout if offered |
Delivery timeframes
| Zone | Estimated days |
|---|---|
| Metro Australia | 2–5 business days |
| Regional Australia | 3–7 business days |
| Rural / Remote Australia | 6–10 business days |
| International | Not currently shipping internationally |
We aim to dispatch orders within 1–2 business days. Orders placed before 12pm AEST on business days may be dispatched the same day where possible.
Orders placed on weekends or public holidays are processed the next business day.
Returns
We stand behind what we send. If something arrives damaged, is incorrect, or does not meet the standard you reasonably expected, we want to make it right in a way that is fair and straightforward.
What can be returned
Items that are damaged in transit, faulty, or not as described, as well as orders where the wrong item was sent.
Perishable goods such as tea cannot be returned for change of mind once opened, in line with standard food safety and industry practice. Unopened non-perishable items may be considered for a change of mind return on a case-by-case basis if they are in saleable condition.
Timeframe
Please contact us within 14 days of receiving your order so we can assess the issue and offer a repair, replacement, or refund in line with your rights under Australian Consumer Law.
How to initiate
Email steepsage@steepsage.com.au with your order number and a brief description of the issue. We will guide you through the next steps without fuss.
Consumable goods that have been opened cannot be returned unless they are faulty or not as described — this is a food safety requirement we hold to in good faith.
Have a question about your order or a return?
Contact us